Agenda Date: 10/07/2014
Subject:
Title
Ordinance on second reading approving a Software Maintenance and Support Agreement between the city and CRW Systems, Inc. for maintenance and support services for permit and code enforcement software
Body
Presented By:
Ken C. Price, Information Services Director
POLICY QUESTION:
Does city council support a 60-month Software Maintenance and Support Agreement between the city and CRW Systems, Inc. for maintenance and support services for permit and code enforcement software?
BACKGROUND:
The city is currently using a government software solution called TRAKiT, developed and licensed by CRW Systems, Inc. (CRW) to improve the way it does business. The software solution makes city workflows more agile, streamlined, cost effective, and citizen friendly. TRAKiT allows citizens, contractors, builders, developers, and businesses to conduct business with the city relating to permitting, code enforcement, and land management.
The Software Maintenance and Support Agreement (Agreement) with CRW will ensure that the city will continue to receive support, software updates, and bug fixes from CRW for the next five years. In addition, by approving the agreement, the city will lock in the maintenance and support costs for TRAKiT, which will improve budget forecasting.
STAFF ANALYSIS:
By signing a 60-month agreement with CRW, the city will lock in the costs for maintenance and support services for TRAKiT between March 1, 2015 and February 29, 2020. If the Agreement is not approved, the costs for maintenance and support services could fluctuate, which could lead to higher costs and could make budget forecasting more difficult.
One of the motivations for staff bringing this Agreement to council is the city's goal of "Assuring a financially-sound city" and the subsequent objective of "Delivering innovative, cost-efficient municipal services." As part of its analysis, staff examined the annual costs for maintenance ...
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